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Frequently asked questions
Frequently asked questions
Do you have a question about FutureproofedCities? You can already find lots of answers here.
66 articles in this collection
Written by
Denise Jacobs,
Annabel Vanhoven,
and
Julie Colback
Start
Where can I log in?
Written by
Julie Colback
Updated over a week ago
How do I choose my password?
Written by
Julie Colback
Updated over a week ago
What do I do if I forget my password?
Written by
Julie Colback
Updated over a week ago
How can I test FutureproofedCities?
Written by
Julie Colback
Updated over a week ago
Why can I only create 5 actions and 5 measures?
Written by
Julie Colback
Updated over a week ago
What if my city isn't recognised?
Written by
Julie Colback
Updated over a week ago
How much does it cost to programme extra features?
Written by
Julie Colback
Updated over a week ago
How come I can't add users
Written by
Julie Colback
Updated over a week ago
What's the difference between a standard user and a read-only user?
Written by
Julie Colback
Updated over a week ago
Can I send users a new invitation e-mail?
Written by
Annabel Vanhoven
Updated over a week ago
In which languages does FutureproofedCities exist?
Written by
Annabel Vanhoven
Updated over a week ago
Data
How can I upload emission inventories for a municipality that is not in Flanders?
Written by
Julie Colback
Updated over a week ago
How can I upload data for past years?
Written by
Julie Colback
Updated over a week ago
How come my total results don't exactly match up with the baseline emission inventory?
Written by
Julie Colback
Updated over a week ago
Do I still need to insert the city’s consumption?
Written by
Julie Colback
Updated over a week ago
Where do I enter local energy generation or purchased green energy?
Written by
Julie Colback
Updated over a week ago
How can I change data later on?
Written by
Julie Colback
Updated over a week ago
Why are my city's emissions 0%?
Written by
Annabel Vanhoven
Updated over a week ago
How can I upload data specific for my city?
Written by
Annabel Vanhoven
Updated over a week ago
Which emission factors (CO₂ emissions per unit of used energy) does Futureproofed use?
Written by
Julie Colback
Updated over a week ago
Where can I find the number of E-vehicles per municipality?
Written by
Annabel Vanhoven
Updated over a week ago
Measures
Are there any measures in the app that are already made to help get started?
Written by
Julie Colback
Updated over a week ago
How have the current measures been calculated?
Written by
Julie Colback
Updated over a week ago
What if I want to add a measure that is not in the standard list?
Written by
Julie Colback
Updated over a week ago
How do I delete an existing measure?
Written by
Julie Colback
Updated over a week ago
How do I edit the name of a measure?
Written by
Julie Colback
Updated over a week ago
How can I restore a deleted measure?
Written by
Denise Jacobs
Updated over a week ago
How do I edit the start and end date of a measure?
Written by
Julie Colback
Updated over a week ago
How do I add someone to the list of responsible people?
Written by
Julie Colback
Updated over a week ago
How do I insert the progress of measures?
Written by
Julie Colback
Updated over a week ago
How do I insert the fact that my measure is not progressing but regressing?
Written by
Julie Colback
Updated over a week ago
Will the new progress be automatically added on to the previous progress?
Written by
Julie Colback
Updated over a week ago
What happens once my goals have been completed?
Written by
Julie Colback
Updated over a week ago
What does ‘behind on schedule’ mean?
Written by
Julie Colback
Updated over a week ago
Is the cell "investment spread over years" equal to the lifetime of the investment?
Written by
Julie Colback
Updated over a week ago
Do the investment costs include VAT?
Written by
Julie Colback
Updated over a week ago
What is the ideal size for a picture accompanying a measure?
Written by
Julie Colback
Updated over a week ago
How can I get an overview of the measure list?
Written by
Julie Colback
Updated over a week ago
How can I maintain an overview in the long list of measures and actions?
Written by
Julie Colback
Updated over a week ago
How do I sort measures and actions?
Written by
Julie Colback
Updated over a week ago
How do I enter the green energy measure correctly?
Written by
Julie Colback
Updated over a week ago
How do I change power data in kVA into consumption data in MWh?
Written by
Julie Colback
Updated over a week ago
Actions
How do I keep the overview in the long list of actions?
Written by
Julie Colback
Updated over a week ago
How do I delete an existing action?
Written by
Julie Colback
Updated over a week ago
What should I insert under "Results"?
Written by
Julie Colback
Updated over a week ago
How do I add pictures and videos in the description of an action?
Written by
Julie Colback
Updated over a week ago
How do I change the picture of an action?
Written by
Annabel Vanhoven
Updated over a week ago
Dashboard
Which KPIs does FutureproofedCities use?
Written by
Julie Colback
Updated over a week ago
Can I change the final year of the graph?
Written by
Julie Colback
Updated over a week ago
What exactly is the difference between the grey rectangles (predictions) and the red dotted line (plan)?
Written by
Annabel Vanhoven
Updated over a week ago
How come the actual reduction (%) in FutureproofedCities and my climate plan sometimes don't match?
Written by
Julie Colback
Updated over a week ago
My CO₂ reduction (%) has changed. Why?
Written by
Julie Colback
Updated over a week ago
Why are my city’s emissions at 0%?
Written by
Julie Colback
Updated over a week ago
Reports
Where can I auto-generate reports?
Written by
Julie Colback
Updated over a week ago
How can I go from the tool to the SEAP “Monitoring” template?
Written by
Julie Colback
Updated over a week ago
How can I print or send the content of the app?
Written by
Julie Colback
Updated over a week ago
Community
How can I share something in the Community?
Written by
Julie Colback
Updated over a week ago
Public page
Who can see the public page?
Written by
Julie Colback
Updated over a week ago
Where can I change the titles of the public page?
Written by
Julie Colback
Updated over a week ago
How can I change the language of the public page?
Written by
Julie Colback
Updated over a week ago
How do I add beautiful photographs?
Written by
Annabel Vanhoven
Updated over a week ago
Why have the commas and points been switched around in the figures on the public page?
Written by
Annabel Vanhoven
Updated over a week ago
Is there a way to choose the sequence in which my actions are displayed on my public page?
Written by
Julie Colback
Updated over a week ago
Why does my action appear twice on my public page?
Written by
Denise Jacobs
Updated over a week ago
API
Where can I find the API?
Written by
Julie Colback
Updated over a week ago
Support
Is it possible to get an answer from Intercom even if I've logged out?
Written by
Julie Colback
Updated over a week ago