Frequently asked questions

Where can I log in?

Written by Laetitia
Updated yesterday

How do I choose my password?

Written by Laetitia
Updated yesterday

What do I do if I forget my password?

Written by Laetitia
Updated over a week ago

How can I test FutureproofedCities?

Written by Laetitia
Updated over a week ago

Why can I only create 5 actions and 5 measures?

Written by Laetitia
Updated over a week ago

What if my city isn't recognised?

Written by Laetitia
Updated over a week ago

How much does it cost to programme extra features?

Written by Laetitia
Updated over a week ago

How come I can't add users

Written by Laetitia
Updated over a week ago

What's the difference between a standard user and a read-only user?

Written by Laetitia
Updated yesterday

Can I send users a new invitation e-mail?

Written by Annabel Vanhoven
Updated this week

In which languages does FutureproofedCities exist?

Written by Annabel Vanhoven
Updated yesterday

How can I upload emission inventories for a municipality that is not in Flanders?

Written by Laetitia
Updated over a week ago

How can I upload data for past years?

Written by Laetitia
Updated over a week ago

How come my total results don't exactly match up with the baseline emission inventory?

Written by Laetitia
Updated over a week ago

Do I still need to insert the city’s consumption?

Written by Laetitia
Updated over a week ago

Where do I enter local energy generation or purchased green energy?

Written by Laetitia
Updated over a week ago

How can I change data later on?

Written by Laetitia
Updated over a week ago

Why are my city's emissions 0%?

Written by Annabel Vanhoven
Updated over a week ago

How can I upload data specific for my city?

Written by Annabel Vanhoven
Updated over a week ago

Which emission factors (CO₂ emissions per unit of used energy) does Futureproofed use?

Written by Laetitia
Updated over a week ago

Where can I find the number of E-vehicles per municipality?

Written by Annabel Vanhoven
Updated over a week ago

Are there any measures in the app that are already made to help get started?

Written by Laetitia
Updated over a week ago

How have the current measures been calculated?

Written by Laetitia
Updated over a week ago

What if I want to add a measure that is not in the standard list?

Written by Laetitia
Updated over a week ago

How do I delete an existing measure?

Written by Laetitia
Updated over a week ago

How do I edit the name of a measure?

Written by Laetitia
Updated over a week ago

How can I restore a deleted measure?

Written by Denise Jacobs
Updated this week

How do I edit the start and end date of a measure?

Written by Laetitia
Updated over a week ago

How do I add someone to the list of responsible people?

Written by Laetitia
Updated over a week ago

How do I insert the progress of measures?

Written by Laetitia
Updated over a week ago

How do I insert the fact that my measure is not progressing but regressing?

Written by Laetitia
Updated over a week ago

Will the new progress be automatically added on to the previous progress?

Written by Laetitia
Updated over a week ago

What happens once my goals have been completed?

Written by Laetitia
Updated over a week ago

What does ‘behind on schedule’ mean?

Written by Laetitia
Updated this week

Is the cell "investment spread over years" equal to the lifetime of the investment?

Written by Laetitia
Updated this week

Do the investment costs include VAT?

Written by Laetitia
Updated over a week ago

What is the ideal size for a picture accompanying a measure?

Written by Laetitia
Updated over a week ago

How can I get an overview of the measure list?

Written by Laetitia
Updated over a week ago

How can I maintain an overview in the long list of measures and actions?

Written by Laetitia
Updated over a week ago

How do I sort measures and actions?

Written by Laetitia
Updated over a week ago

How do I enter the green energy measure correctly?

Written by Laetitia
Updated over a week ago

How do I change power data in kVA into consumption data in MWh?

Written by Laetitia
Updated this week

How do I keep the overview in the long list of actions?

Written by Laetitia
Updated this week

How do I delete an existing action?

Written by Laetitia
Updated over a week ago

What should I insert under "Results"?

Written by Laetitia
Updated over a week ago

How do I add pictures and videos in the description of an action?

Written by Laetitia
Updated over a week ago

How do I change the picture of an action?

Written by Annabel Vanhoven
Updated this week

Which KPIs does FutureproofedCities use?

Written by Laetitia
Updated over a week ago

Can I change the final year of the graph?

Written by Laetitia
Updated over a week ago

What exactly is the difference between the grey rectangles (predictions) and the red dotted line (plan)?

Written by Annabel Vanhoven
Updated over a week ago

How come the actual reduction (%) in FutureproofedCities and my climate plan sometimes don't match?

Written by Laetitia
Updated over a week ago

My CO₂ reduction (%) has changed. Why?

Written by Laetitia
Updated over a week ago

Why are my city’s emissions at 0%?

Written by Laetitia
Updated over a week ago

Where can I auto-generate reports?

Written by Laetitia
Updated over a week ago

How can I go from the tool to the SEAP “Monitoring” template?

Written by Laetitia
Updated over a week ago

How can I print or send the content of the app?

Written by Laetitia
Updated over a week ago

How can I share something in the Community?

Written by Laetitia
Updated over a week ago

Who can see the public page?

Written by Laetitia
Updated over a week ago

Where can I change the titles of the public page?

Written by Laetitia
Updated over a week ago

How can I change the language of the public page?

Written by Laetitia
Updated over a week ago

How do I add beautiful photographs?

Written by Annabel Vanhoven
Updated over a week ago

Why have the commas and points been switched around in the figures on the public page?

Written by Annabel Vanhoven
Updated this week

Is there a way to choose the sequence in which my actions are displayed on my public page?

Written by Laetitia
Updated over a week ago

Why does my action appear twice on my public page?

Written by Denise Jacobs
Updated this week

Where can I find the API?

Written by Laetitia
Updated over a week ago

Is it possible to get an answer from Intercom even if I've logged out?

Written by Laetitia
Updated over a week ago