Frequently asked questions | FutureproofedCities Help Center

Frequently asked questions

Do you have a question about FutureproofedCities? You can already find lots of answers here.

43 articles in this collection
Written by Laetitia

Start

What do I do if I forget my password?

Written by Laetitia
Updated over a week ago

How can I test FutureproofedCities?

Written by Laetitia
Updated over a week ago

Why can I only create 5 actions and 5 measures?

Written by Laetitia
Updated over a week ago

What if my city isn't recognised?

Written by Laetitia
Updated over a week ago

How come I can't add users

Written by Laetitia
Updated over a week ago

Data

How can I upload emission inventories for a municipality that is not in Flanders?

Written by Laetitia
Updated over a week ago

How can I upload data for past years?

Written by Laetitia
Updated over a week ago

How come my total results don't exactly match up with the baseline emission inventory?

Written by Laetitia
Updated over a week ago

Do I still need to insert the city’s consumption?

Written by Laetitia
Updated over a week ago

Where do I enter local energy generation or purchased green energy?

Written by Laetitia
Updated over a week ago

How can I change data later on?

Written by Laetitia
Updated over a week ago

Which emission factors (CO2 emissions per unit of used energy) does Futureproofed use?

Written by Laetitia
Updated over a week ago

Measures

Are there any measures in the app that are already made to help get started?

Written by Laetitia
Updated over a week ago

How have the current measures been calculated?

Written by Laetitia
Updated over a week ago

What if I want to add a measure that is not in the standard list?

Written by Laetitia
Updated over a week ago

How do I delete an existing measure?

Written by Laetitia
Updated over a week ago

How do I edit the name of a measure?

Written by Laetitia
Updated over a week ago

How do I edit the start and end date of a measure?

Written by Laetitia
Updated over a week ago

How do I add someone to the list of responsible people?

Written by Laetitia
Updated over a week ago

How do I insert the progress of measures?

Written by Laetitia
Updated over a week ago

How do I insert the fact that my measure is not progressing but regressing?

Written by Laetitia
Updated over a week ago

Will the new progress be automatically added on to the previous progress?

Written by Laetitia
Updated over a week ago

What happens once my goals have been completed?

Written by Laetitia
Updated over a week ago

Do the investment costs include VAT?

Written by Laetitia
Updated over a week ago

What is the ideal size for a picture accompanying a measure?

Written by Laetitia
Updated over a week ago

How can I maintain an overview in the long list of measures and actions?

Written by Laetitia
Updated over a week ago

Actions

How do I delete an existing action?

Written by Laetitia
Updated over a week ago

What should I insert under "Results"?

Written by Laetitia
Updated over a week ago

How do I add pictures and videos in the description of an action?

Written by Laetitia
Updated over a week ago

Dashboard

Which KPIs does FutureproofedCities use?

Written by Laetitia
Updated over a week ago

Can I change the final year of the graph?

Written by Laetitia
Updated over a week ago

How come the actual reduction (%) in FutureproofedCities and my climate plan sometimes don't match?

Written by Laetitia
Updated over a week ago

My CO2 reduction (%) has changed. Why?

Written by Laetitia
Updated over a week ago

Why are my city’s emissions at 0%?

Written by Laetitia
Updated over a week ago

Reports

Where can I auto-generate reports?

Written by Laetitia
Updated over a week ago

How can I go from the tool to the SEAP “Monitoring” template?

Written by Laetitia
Updated over a week ago

Community

How can I share something in the Community?

Written by Laetitia
Updated over a week ago

Public page

Who can see the public page?

Written by Laetitia
Updated over a week ago

Where can I change the titles of the public page?

Written by Laetitia
Updated over a week ago

How can I change the language of the public page?

Written by Laetitia
Updated over a week ago

Is there a way to choose the sequence in which my actions are displayed on my public page?

Written by Laetitia
Updated over a week ago

API

Where can I find the API?

Written by Laetitia
Updated over a week ago

Support

Is it possible to get an answer from Intercom even if I've logged out?

Written by Laetitia
Updated over a week ago