Frequently asked questions

Where can I log in?

Written by Julie Colback
Updated over a week ago

How do I choose my password?

Written by Julie Colback
Updated over a week ago

What do I do if I forget my password?

Written by Julie Colback
Updated over a week ago

How can I test FutureproofedCities?

Written by Julie Colback
Updated over a week ago

Why can I only create 5 actions and 5 measures?

Written by Julie Colback
Updated over a week ago

What if my city isn't recognised?

Written by Julie Colback
Updated over a week ago

How much does it cost to programme extra features?

Written by Julie Colback
Updated over a week ago

How come I can't add users

Written by Julie Colback
Updated over a week ago

What's the difference between a standard user and a read-only user?

Written by Julie Colback
Updated over a week ago

Can I send users a new invitation e-mail?

Written by Annabel Vanhoven
Updated over a week ago

Who uses FutureproofedCities today?

Written by Julie Colback
Updated over a week ago

In which languages does FutureproofedCities exist?

Written by Annabel Vanhoven
Updated over a week ago

How can I upload emission inventories for a municipality?

Written by Julie Colback
Updated over a week ago

How can I upload data for past years?

Written by Julie Colback
Updated over a week ago

How come my total results don't exactly match up with the baseline emission inventory?

Written by Julie Colback
Updated over a week ago

Do I still need to insert the city’s consumption?

Written by Julie Colback
Updated over a week ago

Where do I enter local energy generation or purchased green energy?

Written by Julie Colback
Updated over a week ago

How can I change data later on?

Written by Julie Colback
Updated over a week ago

Why are my city's emissions 0%?

Written by Annabel Vanhoven
Updated over a week ago

How can I upload data specific for my city?

Written by Annabel Vanhoven
Updated over a week ago

Which emission factors (CO₂ emissions per unit of used energy) does Futureproofed use?

Written by Julie Colback
Updated over a week ago

Where can I find the number of E-vehicles per municipality?

Written by Annabel Vanhoven
Updated over a week ago

Are there any measures in the app that are already made to help get started?

Written by Julie Colback
Updated over a week ago

How have the current measures been calculated?

Written by Julie Colback
Updated over a week ago

What if I want to add a measure that is not in the standard list?

Written by Julie Colback
Updated over a week ago

How do I delete an existing measure?

Written by Julie Colback
Updated over a week ago

How do I edit the name of a measure?

Written by Julie Colback
Updated over a week ago

How can I restore a deleted measure?

Written by Julie Colback
Updated over a week ago

How do I edit the start and end date of a measure?

Written by Julie Colback
Updated over a week ago

How do I add someone to the list of responsible people?

Written by Julie Colback
Updated over a week ago

How do I insert the progress of measures?

Written by Julie Colback
Updated over a week ago

How do I insert the fact that my measure is not progressing but regressing?

Written by Julie Colback
Updated over a week ago

Will the new progress be automatically added on to the previous progress?

Written by Julie Colback
Updated over a week ago

What happens once my goals have been completed?

Written by Julie Colback
Updated over a week ago

What does ‘behind on schedule’ mean?

Written by Julie Colback
Updated over a week ago

Is the cell "investment spread over years" equal to the lifetime of the investment?

Written by Julie Colback
Updated over a week ago

Do the investment costs include VAT?

Written by Julie Colback
Updated over a week ago

What is the ideal size for a picture accompanying a measure?

Written by Julie Colback
Updated over a week ago

How can I get an overview of the measure list?

Written by Julie Colback
Updated over a week ago

How can I maintain an overview in the long list of measures and actions?

Written by Julie Colback
Updated over a week ago

How do I sort measures and actions?

Written by Julie Colback
Updated over a week ago

How do I enter the green energy measure correctly?

Written by Julie Colback
Updated over a week ago

How do I change power data in kVA into consumption data in MWh?

Written by Julie Colback
Updated over a week ago

How do I keep the overview in the long list of actions?

Written by Julie Colback
Updated over a week ago

How do I delete an existing action?

Written by Julie Colback
Updated over a week ago

What should I insert under "Results"?

Written by Julie Colback
Updated over a week ago

How do I add pictures and videos in the description of an action?

Written by Julie Colback
Updated over a week ago

How do I change the picture of an action?

Written by Annabel Vanhoven
Updated over a week ago

Which KPIs does FutureproofedCities use?

Written by Julie Colback
Updated over a week ago

Can I change the final year of the graph?

Written by Julie Colback
Updated over a week ago

What exactly is the difference between the grey rectangles (predictions) and the red dotted line (plan)?

Written by Annabel Vanhoven
Updated over a week ago

How come the actual reduction (%) in FutureproofedCities and my climate plan sometimes don't match?

Written by Julie Colback
Updated over a week ago

My CO₂ reduction (%) has changed. Why?

Written by Julie Colback
Updated over a week ago

Why are my city’s emissions at 0%?

Written by Julie Colback
Updated over a week ago

Where can I auto-generate reports?

Written by Julie Colback
Updated over a week ago

How can I go from the tool to the SEAP “Monitoring” template?

Written by Julie Colback
Updated over a week ago

How can I print or send the content of the app?

Written by Julie Colback
Updated over a week ago

How can I share something in the Community?

Written by Julie Colback
Updated over a week ago

Who can see the public page?

Written by Julie Colback
Updated over a week ago

Where can I change the titles of the public page?

Written by Julie Colback
Updated over a week ago

How can I change the language of the public page?

Written by Julie Colback
Updated over a week ago

How do I add beautiful photographs?

Written by Annabel Vanhoven
Updated over a week ago

Why have the commas and points been switched around in the figures on the public page?

Written by Annabel Vanhoven
Updated over a week ago

Is there a way to choose the sequence in which my actions are displayed on my public page?

Written by Julie Colback
Updated over a week ago

Why does my action appear twice on my public page?

Written by Julie Colback
Updated over a week ago

Where can I find the API?

Written by Julie Colback
Updated over a week ago

Is it possible to get an answer from Intercom even if I've logged out?

Written by Julie Colback
Updated over a week ago